Further to our advisory dated June 30, 2022, please be advised that effective October 17, 2022, our
[email protected] group email address will be integrated to a single address
[email protected] where you can send your Booking and Documentation-
related concerns excluding requests for BL Draft and Export BL Amendments.

Please be advised that Ocean Network Express Pte. Ltd. (AGENT: Ocean Network Express
Philippines, Inc.) will be adding 12% VAT on your demurrage & detention (D&D) charges in
compliance with the Bureau of Internal Revenue’s requirement on locally sourced income (RR
15-2013) effective November 01, 2022.

Effective August 15, 2022, New Import Charge Code Late Payment Fee (LPM) will replace the current import charge code LCB (Late Collection of BL).

Effective 15th July 2022, our Customer Service group email address will change to a single address where you can send all your Customer Service-related inquiries.
In view of this, the group email addresses of our Customer Service team as well as their individual emails which they are currently using will be discontinued.

e-Official Receipt Advisory

Please be informed that we have two new additional bank accounts designated for freight, other local charges, and container deposit payments. We also encourage you to pay your charges via fund transfer or online banking.

NOTE: BPI will no longer be accepting Container deposits.

Effective November 10, 2021, all diversion requests must be submitted through this portal: e-Diversion Request which will be assessed on a first in first out basis. Requests submitted outside this portal will not be processed.

Please be informed that effective October 22, 2021, our inbox with email paths
[email protected] and [email protected] will be terminated.

In view of the foregoing Covid19 situation, Ocean Network Express Philippines Inc,
recognizes the importance of the No Contact Policy to keep everyone safe. We have
created a portal for the online submission of the Export Declaration and supporting
documents.

MANILA TO CHINA SERVICE & MANILA TO PUSAN SERVICE