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E- OVERPAYMENT REFUND SUBMISSION ADVISORY

PH Advisory

Dear Valued Customers,


Please be informed that starting December 01, 2022, all customers requesting for refund of
Overpayment / Wrong deposits made / double payment and the like are requested to use the newly created e-Overpayment Refund Request portal.


Request shall be automatically queued in our monitoring database for our PIC to process in a First IN –First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends of Holidays). Any request after the 4PM cut-off would be treated as request for the following working day (if any).


For more information, Please visit here.