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PH Advisory
Mar 01, 2024

NOTICE OF SURCHARGE UPDATE WITH EFFECT FROM 01 April 2024

Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable to/from Philippines across all trade lanes and services and will be valid until further notice
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PH Advisory
Feb 24, 2024

OFFICIAL RECEIPT ADVISORY

This is an update on the available official receipt portals for each type of payments/requests. We encourage everyone to upload the proof of payments and requests to the portals below. To access the portals, go to our website: https://ph.one-line.com/.

Customers may withhold Expanded Withholding Taxes (EWT). Duly accomplished BIR Form 2307, if any, must also be uploaded in the payment portals. Payee name in the BIR Form 2307 must be OCEAN NETWORK EXPRESS PTE. LTD. and TIN must be 715-193-114-000.

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PH Advisory
Feb 24, 2024

UPDATED BANK ACCOUNTS ADVISORY

This is to advise that listed below are ONE’s updated bank accounts. We have designated bank accounts for freight, other local charges, and container deposit payments.
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PH Advisory
Jan 18, 2024

NEW REQUIREMENTS ON CONTAINER DIVERSION EFFECTIVE FEBRUARY 1, 2024

Please be informed that effective February 1, 2024, only registered Truckers shall be allowed to submit Diversion Requests.
In view of the above, Consignees must submit a one-time registration for their accredited Truckers subject to approval.
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PH Advisory
Oct 27, 2023

UPDATE ON E-CONDEP REFUND SUBMISSION ADVISORY

In reference to the advisory released on August 27, 2020 (E-CONDEP REFUND SUBMISSION ADVISORY) on the new online platform for Container Deposit Refund Request Submission and Processing. Below would be the updated process of submission request and payment advice.

This will guide our customers to submit the correct and complete documents. Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends of Holidays). Any request after the 4PM cut-off would be treated as request for the following working day (if any).

In addition, please be advised that you will no longer receive emails regarding payment advice/notification on your container deposit refund from an Ocean Network Express Philippines, Inc. (ONE) personnel. Please refer to the emails sent by Hongkong Shanghai Banking Corporation (HSBC Advising Service). This will serve as the official notifications regarding your container deposit refund.
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PH Advisory
Oct 13, 2023

UPDATE ADVISORY ON ELECTRONIC BILLING STATEMENTS AND RECEIPTS

As approved by the Bureau of Internal Revenue under Acknowledgement Certificate
Control No. AC_125_0423_000175 issued on April 13, 2023, all Ocean Network
Express Pte. Ltd. customers will still be receiving the Electronic Official Receipts,
Acknowledgement Receipts and Billing Statements via email. These serve as the
official BIR approved documents and no hard copies will be issued. These are
computer generated documents and no signature is required.

The emails are coming from [email protected]. To guarantee that you will
receive the receipts and billing statements, we encourage you to add this email domain
to your email address book or safe sender’s list and do not also mark the emails as
spam.
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PH Advisory
Jul 25, 2023

E-PROCESS EXPORT (OUTPORT) ADVISORY

Please be informed that effective August 1, 2023, we shall be releasing the new platform for Export Releasing in the outport areas (Cebu, Davao, Gen. Santos & Cagayan de Oro). This will guide our customers to submit the correct and complete documents for a hassle free and timely processing.
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PH Advisory
Jun 13, 2023

ADVISORY ON OUTPORTS e-CONDEP REFUND SUBMISSION

Please be informed that effective June 16, 2023, we shall be releasing the new online platform for Container Deposit Refund Request Submission and Processing for the Outports Offices. This will guide our customers to submit the correct and complete documents.

Request shall be automatically queued in our monitoring database for our PIC to process in a First IN
– First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends of Holidays) Any request after the 4PM cut-off would be treated as request for the following working day (if any).
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PH Advisory
May 23, 2023

E-DO OUTPORTS REQUEST SUBMISSION ADVISORY

Please be informed that effective June 1, 2023, we shall be releasing the new platform for Delivery Order Request Submission and Revalidation for ONE Outport offices (Cagayan de Oro, Cebu, Davao and Gen. Santos). This will guide our customers to submit the correct and complete documents to avoid the hassle and delays in processing.
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PH Advisory
May 04, 2023

ADVISORY ON ELECTRONIC BILLING STATEMENTS AND RECEIPTS

Ocean Network Express Pte. Ltd. received an approval to issue Electronic Documents via our
Computerized Accounting System (Exact Globe Next) with Acknowledgement Certificate Control No.
AC_125_0423_000175 issued on April 13, 2023.
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