Please be informed that effective August 1, 2023, we shall be releasing the new platform for Export Releasing in the outport areas (Cebu, Davao, Gen. Santos & Cagayan de Oro). This will guide our customers to submit the correct and complete documents for a hassle free and timely processing.

Please be informed that effective June 16, 2023, we shall be releasing the new online platform for Container Deposit Refund Request Submission and Processing for the Outports Offices. This will guide our customers to submit the correct and complete documents.

Request shall be automatically queued in our monitoring database for our PIC to process in a First IN
– First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends of Holidays) Any request after the 4PM cut-off would be treated as request for the following working day (if any).

Please be informed that effective June 1, 2023, we shall be releasing the new platform for Delivery Order Request Submission and Revalidation for ONE Outport offices (Cagayan de Oro, Cebu, Davao and Gen. Santos). This will guide our customers to submit the correct and complete documents to avoid the hassle and delays in processing.

Ocean Network Express Pte. Ltd. received an approval to issue Electronic Documents via our
Computerized Accounting System (Exact Globe Next) with Acknowledgement Certificate Control No.
AC_125_0423_000175 issued on April 13, 2023.

In relation to the implementation of VAT, we would like to advise that offsetting of overpayment for DEM/DET will no longer be allowed.
Overpayments may be refunded through this link (e-Overpayment Request Form).
The new guideline will commence effective immediately.

Please be informed that starting December 01, 2022, all customers requesting for refund of Overpayment / Wrong deposits made / double payment and the like are requested to use the newly created e-Overpayment Refund Request portal.

In relation to the advisory on application of 12% VAT on Detention and Demurrage (D&D) released last September 29, 2022, for week effective November 01, 2022.

We are encouraging your good office to segregate payments for Vatable charges (D&D) from the non-Vatable charges (Freight and other local charges) for proper issuance of official receipts.

Please be informed that we would be issuing a separate vat registered official receipts for D&D collections with VAT for invoices issued starting November 1, 2022.

Further to our advisory dated June 30, 2022, please be advised that effective October 17, 2022, our
[email protected] group email address will be integrated to a single address
philippines.customercare@one-line.com where you can send your Booking and Documentation-
related concerns excluding requests for BL Draft and Export BL Amendments.

Please be advised that Ocean Network Express Pte. Ltd. (AGENT: Ocean Network Express
Philippines, Inc.) will be adding 12% VAT on your demurrage & detention (D&D) charges in
compliance with the Bureau of Internal Revenue’s requirement on locally sourced income (RR
15-2013) effective November 01, 2022.

Effective August 15, 2022, New Import Charge Code Late Payment Fee (LPM) will replace the current import charge code LCB (Late Collection of BL).