Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable from/to Philippines across All Trades effective 30 August 2024 and will be valid until further notice.

In relation to Revenue Regulation No. 7-2024 issued last March 22, 2024, requiring entities
with Computerized Accounting System (CAS) to apply for an updated Acknowledgement
Certificate No. to implement changes in format as required.

We are sharing herewith Ocean Network Express Pte. Ltd.’s approved updated CAS with
Acknowledgement Certificate No. AC_125_052024_000313.

This is to inform on the issuance of Revenue Regulation No. 7-2024 to implement changes to Registration Procedures and Invoicing Requirements. Read more.

Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable to/from Philippines across all trade lanes and services and will be valid until further notice

Please kindly be informed of the demurrage and Detention tariffs for Philippines, effective from April 1st, 2024.

This is an update on the available official receipt portals for each type of payments/requests. We encourage everyone to upload the proof of payments and requests to the portals below. To access the portals, go to our website: https://ph.one-line.com/.

Customers may withhold Expanded Withholding Taxes (EWT). Duly accomplished BIR Form 2307, if any, must also be uploaded in the payment portals. Payee name in the BIR Form 2307 must be OCEAN NETWORK EXPRESS PTE. LTD. and TIN must be 715-193-114-000.

This is to advise that listed below are ONE’s updated bank accounts. We have designated bank accounts for freight, other local charges, and container deposit payments.

Please be informed that effective February 1, 2024, only registered Truckers shall be allowed to submit Diversion Requests.
In view of the above, Consignees must submit a one-time registration for their accredited Truckers subject to approval.

In reference to the advisory released on November 21, 2022 (E- OVERPAYMENT REFUND SUBMISSION ADVISORY) on the new online platform for Overpayment Refund Request Submission and Processing. Below would be the updated process of submission request and payment advice.

This will guide our customers to submit the correct and complete documents.

- Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis.
- Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission
on Fridays, Weekends or Holidays).
- Any request after the 4PM cut-off would be treated as request for the following working day (if any).
- All documents will be further evaluated for completeness and accuracy. You will be contacted accordingly for any issues.

In addition, please be advised that you will no longer receive emails regarding payment advice/notification on your Overpayment refund from an Ocean Network Express Philippines, Inc. (ONE) personnel. Please refer to the emails sent by Hongkong Shanghai Banking Corporation (HSBC Advising Service). This will serve as the official notifications regarding your Overpayment refund.

In reference to the advisory released on August 27, 2020 (E-CONDEP REFUND SUBMISSION ADVISORY) on the new online platform for Container Deposit Refund Request Submission and Processing. Below would be the updated process of submission request and payment advice.

This will guide our customers to submit the correct and complete documents. Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends of Holidays). Any request after the 4PM cut-off would be treated as request for the following working day (if any).

In addition, please be advised that you will no longer receive emails regarding payment advice/notification on your container deposit refund from an Ocean Network Express Philippines, Inc. (ONE) personnel. Please refer to the emails sent by Hongkong Shanghai Banking Corporation (HSBC Advising Service). This will serve as the official notifications regarding your container deposit refund.