- All News
- 81General News
- 96Press Release
- 106Advisory
- 1891CSR News
- 2381PH Advisory
IMPLEMENTATION OF OVERPAYMENT REFUND FOR DEM/DET
In relation to the implementation of VAT, we would like to advise that offsetting of overpayment for DEM/DET will no longer be allowed.
Overpayments may be refunded through this link (e-Overpayment Request Form).
The new guideline will commence effective immediately.
Overpayments may be refunded through this link (e-Overpayment Request Form).
The new guideline will commence effective immediately.
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E- OVERPAYMENT REFUND SUBMISSION ADVISORY
Please be informed that starting December 01, 2022, all customers requesting for refund of Overpayment / Wrong deposits made / double payment and the like are requested to use the newly created e-Overpayment Refund Request portal.
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SEGREGATION OF VAT AND NON-VAT PAYMENT ADVISORY
In relation to the advisory on application of 12% VAT on Detention and Demurrage (D&D) released last September 29, 2022, for week effective November 01, 2022.
We are encouraging your good office to segregate payments for Vatable charges (D&D) from the non-Vatable charges (Freight and other local charges) for proper issuance of official receipts.
Please be informed that we would be issuing a separate vat registered official receipts for D&D collections with VAT for invoices issued starting November 1, 2022.
We are encouraging your good office to segregate payments for Vatable charges (D&D) from the non-Vatable charges (Freight and other local charges) for proper issuance of official receipts.
Please be informed that we would be issuing a separate vat registered official receipts for D&D collections with VAT for invoices issued starting November 1, 2022.
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UPDATE ON PHILIPPINES MARKETING EMAIL AND EXPANSION ON LIVE CHAT SERVICE
Further to our advisory dated June 30, 2022, please be advised that effective October 17, 2022, our
[email protected] group email address will be integrated to a single address
[email protected] where you can send your Booking and Documentation-
related concerns excluding requests for BL Draft and Export BL Amendments.
[email protected] group email address will be integrated to a single address
[email protected] where you can send your Booking and Documentation-
related concerns excluding requests for BL Draft and Export BL Amendments.
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Philippines: Application of Value Added Tax on Demurrage & Detention Advisory
Please be advised that Ocean Network Express Pte. Ltd. (AGENT: Ocean Network Express
Philippines, Inc.) will be adding 12% VAT on your demurrage & detention (D&D) charges in
compliance with the Bureau of Internal Revenue’s requirement on locally sourced income (RR
15-2013) effective November 01, 2022.
Philippines, Inc.) will be adding 12% VAT on your demurrage & detention (D&D) charges in
compliance with the Bureau of Internal Revenue’s requirement on locally sourced income (RR
15-2013) effective November 01, 2022.
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NEW IMPORT CHARGE CODE "LPM" (Late Payment Fee)
Effective August 15, 2022, New Import Charge Code Late Payment Fee (LPM) will replace the current import charge code LCB (Late Collection of BL).
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New Customer Service Email Address “[email protected]”
Effective 15th July 2022, our Customer Service group email address will change to a single address where you can send all your Customer Service-related inquiries.
In view of this, the group email addresses of our Customer Service team as well as their individual emails which they are currently using will be discontinued.
In view of this, the group email addresses of our Customer Service team as well as their individual emails which they are currently using will be discontinued.
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e-Official Receipt Advisory
e-Official Receipt Advisory
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BANK ACCOUNTS ADVISORY
Please be informed that we have two new additional bank accounts designated for freight, other local charges, and container deposit payments. We also encourage you to pay your charges via fund transfer or online banking.
NOTE: BPI will no longer be accepting Container deposits.
NOTE: BPI will no longer be accepting Container deposits.
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DIVERSION REQUEST
Effective November 10, 2021, all diversion requests must be submitted through this portal: e-Diversion Request which will be assessed on a first in first out basis. Requests submitted outside this portal will not be processed.
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