Dear Valued Customers,

In reference to the advisory released on October 27, 2023 (UPDATE ON E-CONDEP REFUND SUBMISSION ADVISORY), below would be the updated process of submission request and processing.

This will guide our customers to submit the correct and complete documents. Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends or Holidays).

For more information, please click here.

Please kindly be informed that there will be a change in the Demurrage and Detention freetime calculation logic for Philippines effective from April 1st, 2025.

Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable to/from Philippines across all trades and services and will be valid until further notice.

Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable from/to Philippines across All Trades effective 30 August 2024 and will be valid until further notice.

In relation to Revenue Regulation No. 7-2024 issued last March 22, 2024, requiring entities
with Computerized Accounting System (CAS) to apply for an updated Acknowledgement
Certificate No. to implement changes in format as required.

We are sharing herewith Ocean Network Express Pte. Ltd.’s approved updated CAS with
Acknowledgement Certificate No. AC_125_052024_000313.

This is to inform on the issuance of Revenue Regulation No. 7-2024 to implement changes to Registration Procedures and Invoicing Requirements. Read more.

Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable to/from Philippines across all trade lanes and services and will be valid until further notice

Please kindly be informed of the demurrage and Detention tariffs for Philippines, effective from April 1st, 2024.

This is an update on the available official receipt portals for each type of payments/requests. We encourage everyone to upload the proof of payments and requests to the portals below. To access the portals, go to our website: https://ph.one-line.com/.

Customers may withhold Expanded Withholding Taxes (EWT). Duly accomplished BIR Form 2307, if any, must also be uploaded in the payment portals. Payee name in the BIR Form 2307 must be OCEAN NETWORK EXPRESS PTE. LTD. and TIN must be 715-193-114-000.

This is to advise that listed below are ONE’s updated bank accounts. We have designated bank accounts for freight, other local charges, and container deposit payments.