ADVISORY ON OUTPORTS e-CONDEP REFUND SUBMISSION

Dear Valued Customers,

Please be informed that effective June 16, 2023, we shall be releasing the new online platform for Container Deposit Refund Request Submission and Processing for the Outports Offices. This will guide our customers to submit the correct and complete documents.

Request shall be automatically queued in our monitoring database for our PIC to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends of Holidays) Any request after the 4PM cut-off would be treated as request for the following working day (if any).

We encourage everyone to use this platform to ensure that proper assistance will be provided. Please use the correct link per office of shipments below. This will also be available in our website by June 16, 2023, at https://ph.one-line.com

For more information, Please visit here.