CONTAINER DEPOSIT ADVISORY - EFFECTIVE APRIL 02, 2025

Dear Valued Customers,

In reference to the advisory released on October 27, 2023 (UPDATE ON E-CONDEP REFUND SUBMISSION ADVISORY), below would be the updated process of submission request and processing.

This will guide our customers to submit the correct and complete documents. Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends or Holidays). 
Submission via this platform is required to ensure that proper assistance will be provided. This is available in our website at below links:

MANILA e-Container Deposit Request Form
CDO e-Container Deposit Request Form
CEBU e-Container Deposit Request Form
DAVAO e-Container Deposit Request Form
GENSAN e-Container Deposit Request Form

All documents will be evaluated for completeness and accuracy and for any issues, an official email from [email protected] will be received by the official notify email address as indicated in the submission form.  

For payment reference on your container deposit requests, you may refer to the link provided below.

Container Deposit Refund Payment Status

For any inquiries or concern, please send your email to the following address:

[email protected]

Or you may reach out to our agents through Live Chat or email at [email protected]

For more information, please click here.