Dear Valued Customers,

In reference to the advisory released on October 27, 2023 (UPDATE ON E-CONDEP REFUND SUBMISSION ADVISORY), below would be the updated process of submission request and processing.

This will guide our customers to submit the correct and complete documents. Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends or Holidays).

For more information, please click here.

Ocean Network Express (ONE) successfully hosted the fourth Container Shipping Summit in Hong Kong on 26 March 2025. In pursuit of sustainable container shipping development, the Summit brought together academic leaders in Asia to discuss diverse challenges and encourage industry-academia collaboration to drive change and innovation towards a sustainable future

Ocean Network Express (ONE) and the Singapore Maritime Foundation (SMF) have signed a Memorandum of Understanding (MoU) to jointly nurture a talent pipeline for the maritime industry.

The ICS2 phase 2, deployment window, for house level filers opened December 4th 2024 and will close April 1st 2025.
For customers who intend to complete their own house level filing, we have created the guidelines below to ensure a smooth transition, streamline your customs processes and avoid any potential delays.

Please kindly be informed that there will be a change in the Demurrage and Detention freetime calculation logic for Philippines effective from April 1st, 2025.

Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable to/from Philippines across all trades and services and will be valid until further notice.

Ocean Network Express (ONE) would like to inform you of the implementation of EES surcharge w.e.f April 1st, 2025.