Dear Valued Customers,

In reference to the advisory released on October 27, 2023 (UPDATE ON E-CONDEP REFUND SUBMISSION ADVISORY), below would be the updated process of submission request and processing.

This will guide our customers to submit the correct and complete documents. Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends or Holidays).

For more information, please click here.

Please kindly be informed that there will be a change in the Demurrage and Detention freetime calculation logic for Philippines effective from April 1st, 2025.

Please be advised that changes have been made to the following ONE surcharges.

The new level will be applicable to/from Philippines across all trades and services and will be valid until further notice.