In reference to the advisory released on August 27, 2020 (E-CONDEP REFUND SUBMISSION ADVISORY) on the new online platform for Container Deposit Refund Request Submission and Processing. Below would be the updated process of submission request and payment advice.

This will guide our customers to submit the correct and complete documents. Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis. Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission on Fridays, Weekends of Holidays). Any request after the 4PM cut-off would be treated as request for the following working day (if any).

In addition, please be advised that you will no longer receive emails regarding payment advice/notification on your container deposit refund from an Ocean Network Express Philippines, Inc. (ONE) personnel. Please refer to the emails sent by Hongkong Shanghai Banking Corporation (HSBC Advising Service). This will serve as the official notifications regarding your container deposit refund.

As approved by the Bureau of Internal Revenue under Acknowledgement Certificate
Control No. AC_125_0423_000175 issued on April 13, 2023, all Ocean Network
Express Pte. Ltd. customers will still be receiving the Electronic Official Receipts,
Acknowledgement Receipts and Billing Statements via email. These serve as the
official BIR approved documents and no hard copies will be issued. These are
computer generated documents and no signature is required.

The emails are coming from donotreply@one-line.com. To guarantee that you will
receive the receipts and billing statements, we encourage you to add this email domain
to your email address book or safe sender’s list and do not also mark the emails as
spam.