Ocean Network Express (ONE) likes to share the attached schedule update for “ONE
Orpheus 0069W, which is sailing in the FP1 service.

In reference to the advisory released on November 21, 2022 (E- OVERPAYMENT REFUND SUBMISSION ADVISORY) on the new online platform for Overpayment Refund Request Submission and Processing. Below would be the updated process of submission request and payment advice.

This will guide our customers to submit the correct and complete documents.

- Request shall be automatically queued in our monitoring database for our personnel to process in a First IN – First OUT basis.
- Same as normal operations, we would be implementing a cut-off receiving time of 4:00PM from Monday to Thursday only (Strictly No Submission
on Fridays, Weekends or Holidays).
- Any request after the 4PM cut-off would be treated as request for the following working day (if any).
- All documents will be further evaluated for completeness and accuracy. You will be contacted accordingly for any issues.

In addition, please be advised that you will no longer receive emails regarding payment advice/notification on your Overpayment refund from an Ocean Network Express Philippines, Inc. (ONE) personnel. Please refer to the emails sent by Hongkong Shanghai Banking Corporation (HSBC Advising Service). This will serve as the official notifications regarding your Overpayment refund.

Ocean Network Express (ONE) likes to share the attached schedule update for “ONE Orpheus 0069W, which is sailing in the FP1 service.

Singapore, 13 December 2023 - The setup of THE Alliance’s network has been reconfigured to ensure a comprehensive port coverage. The enhanced service setup will be effective from April 2024.
One of key highlights in 2024 will be deploying additional tonnage in several services to ensure the most comprehensive coverage and the most reliable schedule under the existing operational conditions.
In the Asia-North Europe Trade and Transpacific South West Trade, THEA will extend the 2023 Winter Program until further notice.
Please refer to the enhanced service network with the following port rotations:

Ocean Network Express (ONE) is pleased to announce a newly launch service - Vietnam Singapore Express (VSX) into ONE’s service network.

Port Rotation : Haiphong-Cai Mep-Singapore-Ho Chi Minh-Haiphong
Frequency : 14 days round voyage, weekly service

The first sailing will commence with the MV Haian View 135S arriving at Haiphong on the 5th January 2024

Ocean Network Express is pleased to inform you that Japan Straits Malaysia (JSM) service will drop Singapore southbound calls with the following details.

Effective vessel: MV Athens Bridge v154S (ETD YOK 13/Jan)
New Port Rotation: YOK-TYO-SMZ-NGO-UKB-KEL-HKG-PKG-SIN-CMP-YOK

Ocean Network Express (ONE) likes to share the attached schedule update for “ONE Orpheus 0069W, which is sailing in the FP1 service.

Singapore, December 11, 2023 - Ocean Network Express (ONE) is pleased to announce the establishment of a new subsidiary company, ONE DEJIMA CO.LTD. in Nagasaki city in Japan. This establishment was made possible with the support of Nagasaki Prefecture, Nagasaki City, Fukuoka Financial Group and the Juhachi-Shinwa Bank,Ltd. The new company, which will be supporting some of the operational functions from ONE's global headquarter in Singapore, aims to both expand ONE's global network and promote regional revitalization in Japan.

Ocean Network Express (ONE) likes to share the attached schedule update for “ONE Orpheus 0069W", which is sailing in the FP1 service.

Ocean Network Express (ONE) would like to inform you of the implementation of ETS surcharge w.e.f January 1st, 2024.