Customer Advisory

Thank you for your continued support and choosing Ocean Network Express (“ONE”) to cater to
your needs.

TEMPORARY SUSPENSION

Dear Valued Customers,

Please be informed that effective July 1, 2020, we shall be releasing the new platform for
Delivery Order Request Submission and Revalidation. This will guide our customers to submit the
correct and complete documents to avoid the hassle and delays in processing.

We are pleased to announce our new lane, China Indonesia Service (CID) with routing
Manila – Shanghai – Ningbo.

The World Health Organization (WHO) declared the Corona Virus (COVID-19) outbreak a
pandemic on 11th March 2020. Ocean Network Express (ONE) is committed to weather through this
crisis together with our valued customers in these times of uncertainty and disruption.

Outbreak of Novel Coronavirus

WAU Market Service

In order to continuously provide a reliable service to our customers, ONE is implementing Advance Manifest Submission Fee (AMS) for import cargo to Bangladesh as follows:

TO OUR VALUED CUSTOMERS:

In recent occasions we have received various calls and safety concerns from our building Administrators due to the flock of visitors at our 11th floor office location, some of us were also sporadically waiting at the 11th floor lobby area during break hours which is strictly discouraged by the building management.

Holy Week Advisory