Customer Advisory

Please be advised that Ocean Network Express Pte. Ltd. (AGENT: Ocean Network Express
Philippines, Inc.) will be adding 12% VAT on your demurrage & detention (D&D) charges in
compliance with the Bureau of Internal Revenue’s requirement on locally sourced income (RR
15-2013) effective November 01, 2022.

Effective August 15, 2022, New Import Charge Code Late Payment Fee (LPM) will replace the current import charge code LCB (Late Collection of BL).

Effective 15th July 2022, our Customer Service group email address will change to a single address where you can send all your Customer Service-related inquiries.
In view of this, the group email addresses of our Customer Service team as well as their individual emails which they are currently using will be discontinued.

e-Official Receipt Advisory

Effective November 10, 2021, all diversion requests must be submitted through this portal: e-Diversion Request which will be assessed on a first in first out basis. Requests submitted outside this portal will not be processed.

Please be informed that effective October 22, 2021, our inbox with email paths
[email protected] and [email protected] will be terminated.

In view of the foregoing Covid19 situation, Ocean Network Express Philippines Inc,
recognizes the importance of the No Contact Policy to keep everyone safe. We have
created a portal for the online submission of the Export Declaration and supporting
documents.

MANILA TO CHINA SERVICE & MANILA TO PUSAN SERVICE

Please be informed that effective April 1, 2021, we shall be releasing the new platform
for Export Releasing. This will guide our customers to submit the correct and complete
documents for hassle free and avoid delays in processing.

Thank you for your continued support and choosing Ocean Network Express (“ONE”) to cater to
your needs.