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Customer Advisory

Customer Advisory - Jun 25, 2020

E-DELIVERY ORDER (E-D/O) ADVISORY

Dear Valued Customers,

Please be informed that effective July 1, 2020, we shall be releasing the new platform for
Delivery Order Request Submission and Revalidation. This will guide our customers to submit the
correct and complete documents to avoid the hassle and delays in processing.
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Customer Advisory - Jun 22, 2020

CHINA INDONESIA SERVICE

We are pleased to announce our new lane, China Indonesia Service (CID) with routing
Manila – Shanghai – Ningbo.
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Customer Advisory - Mar 19, 2020

COVID-19 Pandemic Readiness

The World Health Organization (WHO) declared the Corona Virus (COVID-19) outbreak a
pandemic on 11th March 2020. Ocean Network Express (ONE) is committed to weather through this
crisis together with our valued customers in these times of uncertainty and disruption.
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Customer Advisory - Jan 30, 2020

Outbreak of Novel Coronavirus

Outbreak of Novel Coronavirus
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Customer Advisory - Sep 23, 2019

WAU Market Service

WAU Market Service
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Customer Advisory - Jul 23, 2019

Notice of Surcharge Update

In order to continuously provide a reliable service to our customers, ONE is implementing Advance Manifest Submission Fee (AMS) for import cargo to Bangladesh as follows:
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Customer Advisory - Jul 16, 2019

SCHEDULE FOR CONTAINER DEPOSIT - RECEIVING / REFUND / PICK UP

TO OUR VALUED CUSTOMERS:

In recent occasions we have received various calls and safety concerns from our building Administrators due to the flock of visitors at our 11th floor office location, some of us were also sporadically waiting at the 11th floor lobby area during break hours which is strictly discouraged by the building management.
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Customer Advisory - Apr 16, 2019

Holy Week Advisory

Holy Week Advisory
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Customer Advisory - Mar 12, 2019

DOCS FEE Advisory

Please be advised new Documentation Fee for all TRADES effective April 2, 2019.
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