Customer Advisory
E- OVERPAYMENT REFUND SUBMISSION ADVISORY
Please be informed that starting December 01, 2022, all customers requesting for refund of Overpayment / Wrong deposits made / double payment and the like are requested to use the newly created e-Overpayment Refund Request portal.
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UPDATE ON PHILIPPINES MARKETING EMAIL AND EXPANSION ON LIVE CHAT SERVICE
Further to our advisory dated June 30, 2022, please be advised that effective October 17, 2022, our
[email protected] group email address will be integrated to a single address
[email protected] where you can send your Booking and Documentation-
related concerns excluding requests for BL Draft and Export BL Amendments.
[email protected] group email address will be integrated to a single address
[email protected] where you can send your Booking and Documentation-
related concerns excluding requests for BL Draft and Export BL Amendments.
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Philippines: Application of Value Added Tax on Demurrage & Detention Advisory
Please be advised that Ocean Network Express Pte. Ltd. (AGENT: Ocean Network Express
Philippines, Inc.) will be adding 12% VAT on your demurrage & detention (D&D) charges in
compliance with the Bureau of Internal Revenue’s requirement on locally sourced income (RR
15-2013) effective November 01, 2022.
Philippines, Inc.) will be adding 12% VAT on your demurrage & detention (D&D) charges in
compliance with the Bureau of Internal Revenue’s requirement on locally sourced income (RR
15-2013) effective November 01, 2022.
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NEW IMPORT CHARGE CODE "LPM" (Late Payment Fee)
Effective August 15, 2022, New Import Charge Code Late Payment Fee (LPM) will replace the current import charge code LCB (Late Collection of BL).
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New Customer Service Email Address “[email protected]”
Effective 15th July 2022, our Customer Service group email address will change to a single address where you can send all your Customer Service-related inquiries.
In view of this, the group email addresses of our Customer Service team as well as their individual emails which they are currently using will be discontinued.
In view of this, the group email addresses of our Customer Service team as well as their individual emails which they are currently using will be discontinued.
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e-Official Receipt Advisory
e-Official Receipt Advisory
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DIVERSION REQUEST
Effective November 10, 2021, all diversion requests must be submitted through this portal: e-Diversion Request which will be assessed on a first in first out basis. Requests submitted outside this portal will not be processed.
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EMAIL TERMINATION FOR [email protected] & [email protected]
Please be informed that effective October 22, 2021, our inbox with email paths
[email protected] and [email protected] will be terminated.
[email protected] and [email protected] will be terminated.
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EXPORT DECLARATION SUBMISSION
In view of the foregoing Covid19 situation, Ocean Network Express Philippines Inc,
recognizes the importance of the No Contact Policy to keep everyone safe. We have
created a portal for the online submission of the Export Declaration and supporting
documents.
recognizes the importance of the No Contact Policy to keep everyone safe. We have
created a portal for the online submission of the Export Declaration and supporting
documents.
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MANILA TO CHINA SERVICE & MANILA TO PUSAN SERVICE
MANILA TO CHINA SERVICE & MANILA TO PUSAN SERVICE
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